11y
Thank you very much for your kind words and feedback. We take this very seriously and are truly interested in what you have to say.
With regard to your specific advice around managing employees that do not fit within the Catalyst culture, I could not agree more. If I might state it slightly differently, being nice is not the same thing as being transparent. In fact, if Catalyst managers are not sharing honest, candid feedback with their employees about their performance and behavior in order to "not rock the boat", this in fact is not being nice-- as you pointed out, it does a disservice to all involved.
We talk about this quite a bit as a leadership team. How do we make sure our managers don't mistake "being nice" with not candidly managing difficult situations? There is not a universal or easy answer to this question, but we are trying. I want you to know that I personally think a lot about this issue, as I see it as core to our success over the next few years-- we must be able to scale our awesome culture attributes and operating principles as we scale from 300 employees to 3,000 employees (which, by the way, is where I think we are headed over the next 5-7 years).
We are actively working on this. I would love additional thoughts, feedback, and critiques on how we are doing. Would love to see other responses on this forum from Catalyst employees. Would also welcome anyone to contact me directly if they would like to discuss. Thanks everyone.
Jeff Selander
jeff.selander@healthcatalyst.com