The wheels are starting to fall off - Anonymous employee Health Catalyst Employee Review

I want to sincerely thank you for sharing this feedback and for writing this review. I'm also really grateful for your contributions to the company's success for more than three years. I have read and reread your review several times, and want you to know that as I've considered your feedback, I sense the sincerity of your intent, to help the company stay true to its mission. I also find the tension that you highlight to be very real and relevant to us as we move forward. I also want you to know that I've spent multiple hours, engaged in direct dialogue with the most senior leaders of the professional services organization, including Tom Burton, Mike Doyle and Brant Avondet, on the topic you've raised around billable hours and its relationship to our mission and our focus on team member engagement. First I would share with you the belief that this is a topic we must stay vigilant and focused on -- we will never be "finished" with this topic, because it will require constant balancing and rebalancing between two competing, but long-term critical elements. The first is the mission of the company, and the central driving force in accomplishing the mission being team member engagement. That is my #1 priority as CEO and I encourage every leader and manager at Health Catalyst to view this as their top priority, because it is at the center of the flywheel and it enables us to accomplish our mission. But this has to be balanced against financial sustainability and scalability as well. This is where we are striving to find that right balance, and seeking to set a target for utilization of around 30 hours per week, on average, to achieve this sustainability, giving our clients a solid value for the work they ask us to perform, while also providing enough time for our team members to 'sharpen the saw' with the time above and beyond the average 30 hour a week longer-term objective. We also try to stay balanced in keeping the utilization objective as a good longer-term guideline, but to allow for short-term deviations to enable vacation time, holidays, unplanned situations, etc. But it is a tricky, ongoing balance and tension to manage. I know that our professional services leaders are focused on striving to achieve this balance, and that they are actively, consistently working towards this balance. I would invite you to visit with me or with any of these senior leaders to share more of your perspective, and ensure that we are understanding your experience deeply. I once again really appreciate your daily work, your contributions to the company's mission, and remain committed to striving to strike the right balance, and keep iterating to enable your experience to be sustainable, positive and engaging as a best place to work. Best, Dan