I’d give it a miss overall - Waiting Staff Hawksmoor Employee Review

1.0
Nov 10, 2021
Recommend
CEO approval
Business outlook

Pros

Lots of training A lot of cool people work there Discount

Cons

This company advertises treating their staff well but it’s just another toxic, hospitality work place that push you to your limits Poor pay (minimum wage) Poor restaurant management (Knightsbridge) one of them being a patronising, clueless, unprofessional guy and the other a being blunt, rude guy with no compassion and makes you feel like an inconvenience They don’t like it if you have other commitments or jobs If you like weekends off, this isn’t for you and when you ask for a weekend off you’re treated like you’ve asked for the world Insufficient breaks (10 minutes) Poor staff meals They put you in the rota more shifts than you signed up for Very hard and demanding job with little to no appreciation Did I mention they pay minimum wage? They fire people/ fail peoples probations in a very secretive, unprofessional, insensitive ways with no notice (just at the end of a shift) and then don’t address it to the rest of the team so someone will just disappear one day never to be seen again Very male dominated work environment Metal health support is non existent They dazzle you with a discount and free stuff but treat you very terribly (minimum wage and no proper break etc) Tips are split so much that you don’t really see them, just goes into your tax reductions They promote that they pay £14 per hour which is very misleading as that’s a rough guess with tips and it isn’t guaranteed and doesn’t count for holiday or when everyone was on furlough You often have a section and a half in the restaurant which is up to 10 tables and they are often all full at some point in the night SO SO much staff turn over, it’s a bit crazy to be honest

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Hawksmoor Response
4y
Thank you for taking the time to leave us a review, so sorry you've had this experience. We are constantly trying to improve and your experience is not what we strive for at all. I would love to hear more if you are comfortable sharing anything else please do get in touch on Jennifere@thehawksmoor.com Thank you so much.

Explore other reviews about Hawksmoor

5.0
Feb 7, 2024
Recommend
CEO approval
Business outlook

Pros

Good people to work with and atmosphere

Cons

Benefits are could be better

2.0
Sep 17, 2025
Recommend
CEO approval
Business outlook

Pros

Good beverage program, and some coworkers are great. You get paid weekly.

Cons

It's a disappointment. I've heard such amazing things from people about Hawksmoor in London, but this one is, honestly, awful. There's some good managers, and there's a few who harass employees and get away with it, even after HR says they're doing something about it. The good employees quit or get fired (for ambiguous reasons). Service quality is garbage. The food isn't good. They even sent a guest to the hospital, because they sent them a dish with an ingredient they knew the guest was severely allergic to. We don't feel heard. They didn't plan well. Chicago has so many steakhouses, and they opened this place without paying any attention to that. This location is a money pit. You'll get hired, and then you'll lose your hours. They cut hours like crazy and then overstaff and then cut more hours. It's bad. I had too many pay checks getting to the point where it didn't even cover my rent to be able to want to do more than the bare minimum while I'm at work. People don't care about the place anymore. And the guests that are coming in are horrible to deal with. It's riddled with MAGA. Oh, and they changed insurance plans within the first year of being open. Now we're paying more for insurance, and it's a worse insurance company.

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