Great company with a helpful team - Technical Support Engineer Hawaii Tech Support Employee Review

Mgmt that listens, fun team outings, client focused, core values driven, continuous improvement focused

Always tough to hire good tech talent so lean team.

- Collaborative and welcoming team environment - Complimentary snacks and beverages provided by the company - Strong support for employees pursuing IT certifications - Active recruitment of recent graduates from IT programs - Passionate advocates for women in technology - Excellent community engagement with both clients and the broader public - Meaningful support of local businesses through mentorship initiatives - Opportunities to gain hands-on experience across diverse roles beyond traditional help desk responsibilities - Approachable and personable executive leadership, including the CEO and COO - monthly and quarterly reviews to help with improvement in Job. - They pay the Average Salary for Hawaii in this role

- Expectations and instructions are often vague, leading to uncertainty around roles, priorities, and procedures - Lingering unease from past team dynamics may contribute to a sense of distrust from senior leadership - Employment Improvement Plans appear widely used but are not transparently communicated, resulting in feelings of isolation and unease among team members. Everyone is on one from what the other employees told me. - Meetings can feel unpredictable and high-stakes, adding to an ongoing atmosphere of job insecurity - Leadership frequently initiates impromptu meetings using language that can feel confrontational — such as “we need to talk” or “can you come to my office” — which may create elevated stress or confusion - While employees are expected to respond quickly to executive communications, support from leadership can be delayed or unavailable, forcing unilateral decisions with potential consequences - Key documentation is divided across multiple systems, reducing consistency and making it harder to locate up-to-date procedures - Policies and best practices are sometimes created after the fact but are enforced as if they had been long established — occasionally resulting in reprimands for actions taken before those guidelines existed.