28 good years, last year disaster - Technical Writer Harry Kahn Associates Employee Review

Management changes starting in my 28th year. Last year and a half of job writers no longer had the authority to directly contact government/commercial engineers/project managers to get answers to technical questions. All questions had to be sent to the company "portal" person to be forwarded to the appropriate people. Answers then were sent back to the portal and forwarded to the writer. Inability to have real time discussions with those people who could explain the answers became a very frustrating portion of the writing job.