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      HarperCollins

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      HarperCollins reviews

      Management is unaware of workload and is rude and unprofessional - Customer Service Representative (CSR) HarperCollins Employee Review

      2.0
      Apr 25, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and benefits, time off are decent

      Cons

      Management, from supervisors up, have no clue how hard the line personnel work every day and show now attempt to understand. Standard operating procedure is to yell at employees, insult and criticize them as well as accusing them of malfeasance at every turn.

      Explore other reviews about HarperCollins

      5.0
      Jun 23, 2026
      Marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Free books, great team and a fun environment

      Cons

      Not a lot of room for growth

      5.0
      May 15, 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote with all necessary tech provided, weekday schedule, great benefits, good leadership, small close-knit teams, generous PTO in addition to paid holidays

      Cons

      Base salary could be better but is offset with benefits package. Employee retention is high (a huge plus IMO) butcould limit upward mobility if you're looking for it.

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