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Harbor Freight Tools

Engaged employer

Great, if with right management! - Head Cashier Harbor Freight Tools Employee Review

3.0
Aug 28, 2013
Recommend
CEO approval
Business outlook

Pros

Customer Service is expected at a low bar, but if you love to help people it's a great place to wow customers! One of last companies that offers profit from non-merch sales! Run into a lot of creative professionals!

Cons

It's growing and still creating it's management identity. Lack of positive culture, a lot of former Home-Depot management (Those that were shed in HD's change.)

Explore other reviews about Harbor Freight Tools

5.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Great store leader. Great team to work with. The company cares about its employees. The pay is better than most retail places. Open door policy. Good work life balance. Fun place to work.

Cons

Not getting to work overtime often.

4.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, fast paced environment, good teamwork. I liked the hours, you get an education about tools, whether from your coworkers or the customers. And speaking of the customers, they were on the better side for retail. Most are down to earth and easy to converse with.

Cons

Supply chain issues, many parts would never be replenished, despite being featured, advertised, and on display. That would often lead to tensions with customers. Aggressive time constraints on tasks. Sidewalk sales, holidays, and also coincidentally inclement weather days, can be quite busy and therefore stressful. Especially if there's call outs, but if you have a good management team, you'll have good staff that will want to work for them.

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