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Harbor Freight Tools

Engaged employer

Not Too Great - Sales Associate Harbor Freight Tools Employee Review

3.0
Feb 12, 2017
Recommend
CEO approval
Business outlook

Pros

I really enjoy working around tools, and it is fairly easy to meet people with interests in all fields. I think some of the items are awesome and own a fair amount of the product myself. I have learned so much about approaching people. If you like sales it could be a good stepping-stone. If you can sell ESPs and ITCs you can sell most anything.

Cons

The DM always comes in to critique the store but never reveals how to sell the memberships other than misleading customers. The inside track club lacks value. The coupons in the ITC are similar, or worse than, ones offered to all customers who sign up for free catalogs. Management is nice and understanding of personal life to a degree but are forced to work us several odd and long shifts to cover the lack of employees in the store overall. I work tirelessly to keep my sales up by memorizing monthly coupons of several catalogs to sell ITCs but they still push me to do more. I sell more than any other employee but still can't meet store quotas on my own. I also have a feeling of regret any time I'm forced to mislead a customer. I hate that the people I get to know every week are the same people I lie to just to make a paycheck. I love sales but think that some lines shouldn't be crossed.

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Harbor Freight Tools Response
9y
Thank you and your store team for all you do every hour, every day & every week, we couldn't do what we do for our customers without each and every one of our awesome associates. We greatly appreciate the amount of feedback you have provided and will make sure to share it with the appropriate team members for review. Keep up the good work.

Explore other reviews about Harbor Freight Tools

5.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Great store leader. Great team to work with. The company cares about its employees. The pay is better than most retail places. Open door policy. Good work life balance. Fun place to work.

Cons

Not getting to work overtime often.

1
4.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, fast paced environment, good teamwork. I liked the hours, you get an education about tools, whether from your coworkers or the customers. And speaking of the customers, they were on the better side for retail. Most are down to earth and easy to converse with.

Cons

Supply chain issues, many parts would never be replenished, despite being featured, advertised, and on display. That would often lead to tensions with customers. Aggressive time constraints on tasks. Sidewalk sales, holidays, and also coincidentally inclement weather days, can be quite busy and therefore stressful. Especially if there's call outs, but if you have a good management team, you'll have good staff that will want to work for them.

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