If you need a job... - Supervisor Hapag-Lloyd Employee Review

1.0
Mar 31, 2021
Recommend
CEO approval
Business outlook

Pros

Mostly stable company that isn't going anywhere.

Cons

As an agent or supervisor at the service center you will experience: Low pay, little to no opportunity for advancement, no actual skill training or employee development, incredible pay gap between agents, supervisors and directors, VP's. They want to squeeze every last bit of work out of you for 40k and a couple weeks vacation time while a manager watches your every move. Not all managers are bad but mine was particularly inept. He is the protected pet of his director. The work environment is very crowded with little to no privacy. You are hammered with calls and emails constantly from irate customers.

Explore other reviews about Hapag-Lloyd

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance and benefits program.

Cons

A little too KPI driven. Taken away from family and their motto "We Care"

3.0
Jun 16, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company has an established base of knowledgeable, experienced employees who have demonstrated long-term commitment and loyalty. There is institutional knowledge within the workforce that, if properly valued, represents a genuine competitive advantage.

Cons

Employee engagement has declined significantly under current leadership, with our most recent survey producing the lowest score in company history a trend that has worsened year over year. The culture has shifted away from merit-based decisions toward what many employees perceive as favoritism in hiring and advancement. Long tenured employees increasingly feel undervalued compared to those with personal connections to leadership. Senior management appears disconnected from the realities of the workforce, and there is little visible evidence of action taken in response to employee feedback.

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