Pros
Dedicated front-line workers who genuinely care about clients
Some flexibility in scheduling
Cons
Working for Hanover County was one of the most disheartening professional experiences of my career. What could have been an opportunity to make real impact in human services was instead overshadowed by a toxic and inequitable work culture that prioritizes appearances over accountability.
Leadership at the county level is deeply problematic — particularly within Human Resources. The Deputy Director of HR consistently demonstrated racially biased behaviors and microaggressions, creating an environment of fear and intimidation for leaders of color. Rather than addressing these issues head-on, the Director of Social Services failed to advocate for staff, choosing silence over integrity. This lack of courage from leadership leaves managers and teams unprotected and unsupported.
Hanover County has become a textbook example of a workplace that claims to value “diversity and inclusion” but fails to live it. Conversations about equity or performance standards are often dismissed as being “too direct” or “uncomfortable,” especially when raised by women of color.
Adding to the dysfunction is the Gen Z workplace culture that has taken root — one that prioritizes personal feelings over professionalism. Many of the newer employees lack emotional resilience and a basic understanding of what it takes to be an agent of change in public service. Constructive feedback is viewed as “harassment,” and accountability is seen as “bullying.” This has eroded productivity, morale, and the overall mission to serve families effectively.