Company is a joke! - Customer Service Representative (CSR) Handyman Connection Employee Review

Thank you for sharing your perspective. At Handyman Connection, we take all feedback seriously as we strive to maintain a supportive environment for our employees and quality service for our customers. While we appreciate your comments regarding our office facilities and our contractors, we find many of the concerns raised in your review inconsistent with the typical scope and responsibilities of a Customer Service Representative. Our CSRs focus on administrative support and client communication; detailed corporate financials, such as franchise setup fees and parent-company quarterly deadlines, are generally managed at a different organizational level. We are committed to fair labor practices and transparent business operations. The "Performance Improvement Plan" is a tool we use specifically to support employee growth and professional development, rather than a means to lower wages. We pride ourselves on the longevity of our team members and the success of our franchisees. We wish you the best in your future professional endeavors. The Home Office Team, Handyman Connection