Pros
Great team members and the ability to work from home. That’s all that kept me there for so long.
Cons
Leadership changes within the department caused a mass exodus of team members in a matter of months. Hiring freezes leaving the department severely understaffed with no end in sight. Unmanageable workload that keeps on growing. Supervisors will micromanage if you mention the workload is unbearable but won’t step in and help. Senior leadership is unwilling to take feedback on supervisors and glosses over the challenges within the department. Lack of on the job training will leave you struggling to keep up with the ever increasing demands of leadership. Overtime is strongly encouraged and used as a solution for short staffing. If you don’t work overtime expect your performance to suffer and for supervisors to discriminate against you for not working extra hours to make their metrics look better. Supervisors will talk down to you and lie constantly to cover their shortcomings.