support worker - Anonymous employee HWNS Employee Review

You're working for a great cause and with great people.

Management have lost touch with what is going on on the ground.

The work you do helps the 3,000 people with disabilities the organisation supports and the 600 people with a disability the organisation employees; They are competitive in the salary sacrifice/taxation intricacies associated with similar roles in the not for profit industry The organisation on the whole i.e. below the executive level leadership team are passionate, committed and selfless.

Very little recognition of the hard work that is done day in and day out in the trenches by the leadership team. An increasing sense of 'one rule for you & one rule for them' be it the IT gadgets that are 'L Team only' territory or the quarterly off site L Team forums which appear to be an opportunity for the L team to continue treading water while patting each other on the back. The payroll department is understaffed, and while they try their best the complexity of salary packaging often means this crucial benefit is poorly handled. Some of the internal cost structures are difficult to rationalise, making it particularly difficult for a number of operations to remain financially viable There is extremely high turn over at middle & senior management level.