Oct 2, 2013
HVJ Associates Response
11ySo sorry that I am just now responding to this comment from October 2013, but I only recently learned about glassdoor and the existence of this note. We are pleased to note that you felt you were in a friendly working environment, and I apologize for your experiences that did not meet expectations. We appreciate all of your feedback and will use it as a learning tool for improvement.
With respect to compensation adjustment I recognize that as the company grew it took us some time to build a structured HR presence. We have since taken steps to ensure that all managers understand how to handle conversations surrounding performance, compensation and related actions in an effective and consistent manner firm wide. This has been a multi-step process using documented tools and guidelines, alongside other related initiatives that will be fully implemented in a few weeks.
With respect to workload and management skills I can say that as our firm saw unprecedented growth in the last few years we were not always prepared to adjust staffing when warranted. However since the beginning of 2014 labor forecasting has been a more deliberate and consistent part of our Annual Operating Plan, and our Quarterly Business Reviews. We are implementing a more proactive recruiting strategy now (which incidentally is how we became acquainted with glassdoor). Also managers are now exposed to more opportunities for training, coaching and practices that are helping them improve, especially in effective Management and Leadership.
HVJ Associates is very much a learning organization with a vision that includes being an employer of choice. Great strides have been made recently and we know there are still areas for growth and improvement, so we welcome opportunities to get different perspectives and learn from them.
Thanks again, and we wish you well.