BAD HANDLING OF WORKERS - IT Helpdesk Analyst HTEC Employee Review

1.0
Jun 28, 2022
Recommend
CEO approval
Business outlook

Pros

None that free coffee also sucks

Cons

Pay is awful - Zero incentive to work hard - The company employs spuds - Higher up management are clueless - Can't hold onto new employees for more than 2 weeks - Most people leave before training ends - Support too many different types of software & products - Hard to form relationships with colleagues as you're time restricted continuously - Some senior colleagues have massive ego's which makes it awkward to ask for advice -management chooses TL based on favoritism, no one gets informed that they are hiring, so not fair -ppl are selected for being management without having any experience. -they hire you for one thing but then dump 10000 of work things u weren't even hired for. -Night shift sucks 9-9. -The second line and third line and management can get to WFH but not the FL.

Explore other reviews about HTEC

1.0
Mar 28, 2018
Recommend
CEO approval
Business outlook

Pros

The people are great! The people enable you to learn from them, even when the company doesn’t promote it as much. Although recently they have been pushing for more training which is good.

Cons

- Wayne Manor - Pension - Sales driven, customer always comes first even in dire situations. As soon as the customer threatens to leave, the situation becomes a priority and the teams are expected to just deal with it. - unrealistic deadlines, deadlines proposed by the dev teams aren’t taken into consideration by upper management and they are then surprised when things go bad.

15
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HTEC Response
8y
Thanks for your feedback. I really think that the management team are aware of the underlying issues and are focusing on them. Hopefully, you attended the quarterly briefing and saw the evidence of that. If not, the slides are on the intranet and any of the management team would be happy to talk you through them.
2.0
Sep 7, 2025
Recommend
CEO approval
Business outlook

Pros

You have engineer colleagues with good skills and knowledge, friendly environment in the offices, plentiful amenities

Cons

Only junior level work is available, no quality, just quantity. Management will never have your back. Upper management is disorganised and the company is totally directionless. Some upper managers are dishonest. The business model is supposed to be providing quality consultancy for first world companies for relatively cheaply, but the reality is that no customer wants consultants for quality projects, they do them internally. Company is competing with Indian consultant firms who work much cheaper.

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