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      HTEC Technical Support Analyst Review - Technical Support Analyst HTEC Employee Review

      2.0
      Sep 3, 2019
      Technical support analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      friendly coworkers, free coffee, free parking

      Cons

      low salary, long working hours, professionally very less growth, promotion depends on personal relations instead of employee experience, favoritism is at its peak from senior manager to a team leader, company does not value staff with product`s knowledge.

      Explore other reviews about HTEC

      1.0
      Mar 28, 2018
      Software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are great! The people enable you to learn from them, even when the company doesn’t promote it as much. Although recently they have been pushing for more training which is good.

      Cons

      - Wayne Manor - Pension - Sales driven, customer always comes first even in dire situations. As soon as the customer threatens to leave, the situation becomes a priority and the teams are expected to just deal with it. - unrealistic deadlines, deadlines proposed by the dev teams aren’t taken into consideration by upper management and they are then surprised when things go bad.

      15
      avatar
      HTEC Response
      8y
      Thanks for your feedback. I really think that the management team are aware of the underlying issues and are focusing on them. Hopefully, you attended the quarterly briefing and saw the evidence of that. If not, the slides are on the intranet and any of the management team would be happy to talk you through them.
      4.0
      Jun 11, 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible working hours, salary, team organization

      Cons

      not that easy to enter but worth it

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