Overall boring, micromanaged, and disorganized - Sales Associate HOTWORX Employee Review

2.0
Mar 26, 2020
Recommend
CEO approval
Business outlook

Pros

Free membership, flexible hours, friendly members

Cons

Entirety of shifts consists of contacting a large number of mostly old and occasionally new prospects. The ratio of the amount of people that we are required to contact during a shift to the amount of people that answer and schedule appointments is embarrassingly high. An even more embarrassingly high ratio is between the amount of people who schedule appointments to the amount of people who actually show up for their appointments. The required work is extremely repetitive and boring. Management only cares about numbers rather than personally caring for current members which is possibly one of the reasons for the high membership cancelation rate. Management encourage sales associates to be obnoxiously fake and overtly pushy towards interested prospects. Management stresses that sales associates do everything in their power to make a sale and to significantly drop pricing if necessary. However, management is unclear about the price variations and limitations that sales associates are allowed to offer when attempting to close a difficult sale. This leads to management scolding sales associates for not offering a low enough price drop or for offering a too low of a price drop. Management demands sales associates to come up with new ideas to attract new prospects, but fail to realize how difficult it is to add, take away, or alter any part of a franchise when cooperate controls EVERYTHING!!!

Explore other reviews about HOTWORX

5.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Laid back and good environment

Cons

Little to no room for growth

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent management in place. Membership discount. Upbeat environment.

Cons

There were limited weekly hours offered to TSAs.

See reviews by: Helpful|Rating|Date|All