Avoid like plague - Customer Service Representative (CSR) HCLTech Employee Review

1.0
Oct 15, 2021
Recommend
CEO approval
Business outlook

Pros

Anyone can get hired, no skills, education or basic manners needed. Get a few months of experience and move on to avoid depression.

Cons

Everything else. Company was focused on cutting costs, cannot afford to hire employees who care, does not invest in staff development or equipment, pay was below market rate, most departments were outsourced to a different continent, which makes getting responses in a timely manner impossible.

Explore other reviews about HCLTech

5.0
Mar 16, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Cons

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

4.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Competitive space for technologists that enjoy working with others

Cons

Historically offshore is treated poorly

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