Has pros and cons - Customer Support Agent Gymshark Employee Review

2.0
Apr 24, 2023
Recommend
CEO approval
Business outlook

Pros

Pro: people team did a great job hiring individuals and put together a great group of people.

Cons

Cons: Leadership promised jobs to open up for years and they didn't. Not their fault but UK board wasn't transparent with how poorly company was doing. Too much emphasis on the UK when more of their business is done in the USA. Poor fashion for men and don't listen to what customers want.

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Gymshark Response
3y
Hi, thank you for sharing your honest feedback with us on Glassdoor. We understand being so open and honest can be difficult, but feedback, such as yours, is essential for us to continue to improve and so, we truly appreciate it! It's amazing to see a few 5's in your review and we've loved reading about the great teamwork you experienced during your time working at Gymshark. Creating an open, trusting and welcoming working environment is something we are very passionate about, so we are glad you have felt this. We have also found the areas of improvement you have raised really insightful. We understand Gymshark has been through a period of change recently. However, we believe we have made some great steps forward this year, including rolling out our new business plan. This aims to make the direction of Gymshark clear and transparent for all our employees. We are still a young business, and we understand we still have a lot to learn! We'd love the opportunity to learn even more from your experience, so if you are willing, please reach out to one of our representatives at glassdoorresponses@gymshark.com. We hope to hear from you soon! Thank you.

Explore other reviews about Gymshark

5.0
Jan 24, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Gymshark really sticks to its core values. The people are awesome and great to work with. Excellent work-life balance.

Cons

As a UK-based company, working in the United States is tough sometimes. We often get information late from our UK partners. The company definitely needs to build out its US office more and add more vital job functions.

1
3.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

uniform allowance was really great

Cons

managers do not trust employees and micro manage

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