The leadership will do "lay offs" for specific people if there's any lack of alignment or dissenting opinions. When I first joined they sold that the company was "family first" and talked about how the people in the company are what makes the business great, since then they've had three rounds of layoffs impacting hundreds of former employees, and subsequently changed their definition of "family first" to being solely about their customers. Beyond that, they're awful at internal communication, if you work in the US you'll be treated as a secondary employee and won't receive the benefits of being at HQ, and finally, and most egregiously, Ben Francis hired all of his college buddies (young, white, men) to be chiefs of the business and they are severely lacking any strategic direction at the top.