Definitely not a place to go if you're looking for a career - Customer Service Manager Guitar Center Employee Review

2.0
Mar 23, 2023
Recommend
CEO approval
Business outlook

Pros

• The discounts on gear and the relationships you build with the customers • Insurance is actually really good

Cons

• Constant micromanaging • Basically an extended warranty company, more important to sell a useless insurance plan that's impossible to use than to sell the actual item • No possibility of actual growth in the company • The extent of your training is "figure it out"; there is no training whatsoever, the system is so outdated and barely working • The new pay structure is the absolute worst pay structure I've ever heard of for any salespeople in any line of sales ever • Every store is severely understaffed, there is no good merchandise at any store, everything has to be ordered, defeating the entire purpose of a brick and mortar store • Impossible to make a living as a salesperson, it is required to have a second or third job just to make ends meet • Purposely sabotaged by corporate

Explore other reviews about Guitar Center

5.0
Feb 5, 2026
Recommend
CEO approval
Business outlook

Pros

*friendly environment *great discount deal *lots of opportunities to connect *Good opportunity to get comission *Tour Leave

Cons

*hours / shifts get cut *Sometimes understaffed, sometimes overstaffed *Competitive salaries because of selling Protection Plans, Credit Card Applications and Lessons

1.0
Apr 21, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Plenty of capable individual contributors doing real work. - The brand and the business itself are legitimate — the problems are organizational.

Cons

- Senior leadership is politically driven rather than outcome-driven. Strategic initiatives stall out, and leaders spend more energy assigning or shifting blame than actually diagnosing and fixing problems. - Some parts of the org operate on deference to the top. Honest assessments get softened into whatever narrative leadership wants to hear, which makes real cross-functional work difficult. - Senior leaders do not consistently advocate for their own teams. When things get political, self-preservation takes precedence over backing the people underneath, and capable managers end up exposed.

2
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