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      Guitar Center

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      TOXIC - Operations Manager Guitar Center Employee Review

      1.0
      Feb 5, 2015
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The only PRO: Employee Discount

      Cons

      Failing management structure Cronyism HR unwilling to facilitate in store-level issues; HR would rather suggest performance plans to anyone outside "boy's club" employees Almost no accountability at store level and zero accountability at mid to upper management; and when a store level employee displays accountability for their actions, upper management (claiming that accountability is a goal) instead uses that employee as a scapegoat Company has to consistently reiterate how to treat female customers/employees with respect (the most disappointing point of all) STRESSFUL ENVIRONMENT TOXIC MORALE

      Explore other reviews about Guitar Center

      5.0
      Jul 16, 2025
      Instructor
      Recommend
      CEO approval
      Business outlook

      Pros

      Management takes good care of you

      Cons

      No complaints that I can think of

      1.0
      Apr 21, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Plenty of capable individual contributors doing real work. - The brand and the business itself are legitimate — the problems are organizational.

      Cons

      - Senior leadership is politically driven rather than outcome-driven. Strategic initiatives stall out, and leaders spend more energy assigning or shifting blame than actually diagnosing and fixing problems. - Some parts of the org operate on deference to the top. Honest assessments get softened into whatever narrative leadership wants to hear, which makes real cross-functional work difficult. - Senior leaders do not consistently advocate for their own teams. When things get political, self-preservation takes precedence over backing the people underneath, and capable managers end up exposed.

      2
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