Even if you’re desperate...keep looking - Customer Service Representative Guitar Center Employee Review

1.0
Jun 29, 2018
Recommend
CEO approval
Business outlook

Pros

There are some pretty rad people working in the Draper Guitar Center (Musician’s Friend etc) Some pretty great discounts on gear

Cons

I mean it’s pretty obvious from all the reviews that the Draper call center has some serious issues in regards to management. It’s just not a professional environment. There’s an aura of macho bravado from your management, including Human Resources. I mean really, just look at the HR responses to some reviews below “I'm sorry your situation didn't work out but writing reviews like this and carpet bombing emails to anyone at the Support Center who will listen isn't the way to handle your personal situation. Time to move on. I wish you luck on your next gig” Does something like that really seem like appropriate conduct for an HR DEPARTMENT? HR is who you are supposed to turn to with problems you face in the workplace, you won’t get that at GC. That alone should be a clear indicator of the problems this company is facing. It’s a real bummer man, I really wanted to like this place.

Explore other reviews about Guitar Center

5.0
Jul 16, 2025
Recommend
CEO approval
Business outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

1.0
Apr 21, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Plenty of capable individual contributors doing real work. - The brand and the business itself are legitimate — the problems are organizational.

Cons

- Senior leadership is politically driven rather than outcome-driven. Strategic initiatives stall out, and leaders spend more energy assigning or shifting blame than actually diagnosing and fixing problems. - Some parts of the org operate on deference to the top. Honest assessments get softened into whatever narrative leadership wants to hear, which makes real cross-functional work difficult. - Senior leaders do not consistently advocate for their own teams. When things get political, self-preservation takes precedence over backing the people underneath, and capable managers end up exposed.

2
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