They don’t care about you. - Customer Service Manager Guitar Center Employee Review

1.0
Oct 24, 2017
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and laid back attitude for entry level employees. Fairly flexible with time off requests and good discounts. Fairly quick promotion of tour are even semi competent

Cons

The upper management don’t care about what you do for the company. They only care if you are a mindless lackey. Don’t express you opinion, don’t question their decisions, never stand up for or side with the Customer. They will take someone who follows a script and makes less money then someone who has the ability to adapt in a sales environment and make more money. The management doesn’t like it when you have better ideas than they do and would prefer to tell the customer what they ant instead of listening to the customer.

Explore other reviews about Guitar Center

5.0
Jul 16, 2025
Recommend
CEO approval
Business outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

1.0
Apr 21, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Plenty of capable individual contributors doing real work. - The brand and the business itself are legitimate — the problems are organizational.

Cons

- Senior leadership is politically driven rather than outcome-driven. Strategic initiatives stall out, and leaders spend more energy assigning or shifting blame than actually diagnosing and fixing problems. - Some parts of the org operate on deference to the top. Honest assessments get softened into whatever narrative leadership wants to hear, which makes real cross-functional work difficult. - Senior leaders do not consistently advocate for their own teams. When things get political, self-preservation takes precedence over backing the people underneath, and capable managers end up exposed.

2
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