Great people, HORRIBLE company. - Customer Operations Assistant Guitar Center Employee Review

1.0
Apr 22, 2012
Recommend
CEO approval
Business outlook

Pros

There are only 2 unique reasons for working at Guitar Center: the discounts and the opportunity to go to NAMM. You get, on average, 50% off most equipment, so if you're a musician looking to build your own studio, then you're not going to get better deals than as an employee at an actual music company like Guitar Center (the downside, of course, is that you have to work at Guitar Center). Also, all employees automatically get a pass to go to NAMM. Need I say more for you music enthusiasts? Other pluses worth mentioning include the decent health insurance benefits (even for part-timers) and the chill co-workers.

Cons

Guitar Center is a business run by musicians, not businesspeople. And that's why it's failing so badly. Musicians know squat about how to run a business! Corporate doesn't understand that investing in their human capital is the single greatest action they could take to increase profitability. Instead, they foolishly think that severely underpaying employees will somehow translate to great employee performance and high sales. No. That's not how it works. So where to begin? Let's start with the green screens. Yes. Green screens. Are you kidding me? GC, you need to update your systems. This isn't 1980. Making your customers wait for ages to be checked out because you insist on maintaining an archaic system is not only cheap and annoying but unfriendly toward your profit figures. The low pay--and I do mean low. Guitar Center obviously does not value its employees considering everyone is making minimum wage as a base and then "commission" on top of that (quoted because their commission structure is laughably pitiful). The dress code. Now, I'll admit it's pretty standard (collared shirt and jeans/pants), but this is a music store built around music culture. Why in the world are employees not allowed to wear band shirts (assuming no profanity)? Everyone smokes here. In fact, so many workers smoke that GC started offering a Quit Smoking program. That should tell you how stressful and soul-crushing working at Guitar Center is. After all, the happier people are, the less likely they are to smoke.

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5.0
Jan 9, 2026
Recommend
CEO approval
Business outlook

Pros

Got to work with so many people

Cons

Long hours during holidays were rough

1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Employee discounts are the biggest reason why people work here, as the discount is really good.

Cons

Your experience working at Guitar Center will largely depend on which store you work at. Some stores have a good management team and employees and are fun to work at. But a lot of stores do not have a qualified management team and they have a staff that is not fun to work with. My location needed a new store manager and instead of promoting the ops manager who knew the store better than anyone else and was with the company for 15+ years working at multiple locations, corporate instead promoted a customer service lead who had been with the company less than 2 years and didn't have management experience. These are the people that corporate decides so often to run their stores.

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