Incredible product. Poor go to market strategy - Mid-Market Account Executive GuideCX Employee Review

2.0
Jan 6, 2023
Recommend
CEO approval
Business outlook

Pros

GUIDEcx is an amazing product. It’s rich with features people need to implement customers more effectively and decrease time to value. There is also a great need for this among SaaS companies. Most people still use Excel or stuff like it to implement new customers. GUIDEcx provides an intuitive way to implement customers.

Cons

Leadership is mediocre at its best. The CEO (Pete Ord) is one of the kindest and most motivating people I’ve ever met, but many other leaders are being out grown and until changes are made, employee attrition will continue to be a serious problem. It also seems like the only solution they have from sales reps is to “work harder”. There is no real strategy, very limited marketing support, and no clear path forward.

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GuideCX Response
3y
We value this employees response and we are saddened to hear they have not had an optimal experience with their direct line of leadership. We are making a conscientious effort to build and develop our leaders and will be reading "The New Extraordinary Leader" this year as a management team. In a hyper growth startup that is breaking records, it becomes difficult to accomplish everything and hire every single role like a large organization does. The great news for us, is that we continue to improve with the recent addition of a CMO and 5 new marketing professional roles. Our sales operations leader was a role we wanted to hire but haven't been able to until January of this year. We too recognize that there are areas of strategy we want to focus on and luckily the revenue growth continues to support our ability to get better and better. Thank you so much to this employee for this feedback as it validates our investment in the last 10 hires over the past 2 months position us on the right track for best success.

Explore other reviews about GuideCX

5.0
May 21, 2026
Recommend
CEO approval
Business outlook

Pros

Some of the best people and customers I've ever worked with. The culture is one of honesty and transparency.

Cons

Nothing. Great place to work.

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

This is the best place I’ve ever worked. I’m grateful to be here every single day. 10/10 would recommend. I know I’m in good hands here.

Cons

Requires very fast adoption of product knowledge. It’s a smaller company, so you must be quick on your feet and ready to jump in. It’s a fun ride!

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