Pros
None to think of, except limited ability to work from home- job was tolerable before they changed the way claims are administered without any input from employees.
Cons
Not only is management horrible, they are turning a complex and rewarding career into an entry level assembly line, and forcing highly skilled employees to work a call center. The days of talented, well rounded disability claim examiners are gone at this company, and in its current state I couldn't even recommend people buy the insurance because I no longer believe we "do the right thing." It's very sad actually- was once proud of the work we did. Taking a job in this department will do nothing to advance your career and will leave you with nothing but frustration and a new job search.