2.0
Jun 17, 2023
Current employee, more than 1 year
London, England
Recommend
CEO approval
Business outlook
Pros
Always got vacancies across the country. Investment in digital offering. Some excellent colleagues.
Cons
An us & them mentality from top. Insufficient resource across business, over- reliance on staff goodwill to service customers on a daily basis. Staff undervalued, awful communication. No rewards or acknowledgment for successes, Poor training & no development for staff. Customer service is not valued by Directors, preferring a prescriptive order & delivery road whether loyal customers want it or not. Turnover of staff & customers is sadly high.