Kind, Compassionate Employees Overshadowed by Shaky Leadership - Service Desk Technician Groups360 Employee Review

1.0
Dec 6, 2023
Recommend
CEO approval
Business outlook

Pros

Despite the challenges I encountered at Groups360, it’s important to acknowledge the presence of some truly outstanding employees within the team. A select few exhibited exceptional attitudes and a genuine commitment to driving innovation. Their dedication and enthusiasm for pushing boundaries were evident, creating pockets of positivity within an otherwise challenging work environment. Regrettably, the brilliance of these individuals often found itself overshadowed by the prevailing lackluster leadership. The disparity between the inspiring efforts of these employees and the inconsistent support from leadership highlighted the missed opportunities for the team to thrive collectively. Recognizing the potential within the talented and innovative members of the team adds a nuanced perspective to the overall workplace experience.

Cons

During my tenure at Groups360, the leadership dynamics within my team presented a challenging and inconsistent experience. The individual overseeing our operations exhibited a fluctuating mood that oscillated between positive and negative, creating an unpredictable work environment. In terms of fostering innovation, there was a lack of sustained support. Despite occasional ventures into exploring new ideas, these efforts were often abandoned as a “waste of time.” This approach hindered the development of a creative and forward-thinking atmosphere, leaving little room for progress. The absence of comprehensive training further compounded the challenges, as the expectation seemed to be an innate understanding of job responsibilities. One of the most notable aspects of this leadership was a pronounced ego, coupled with a directive attitude of “because I’m the boss.” The reluctance to embrace constructive feedback was palpable, reflecting a leadership style resistant to improvement. This disposition extended beyond my immediate team, as higher-level managers also exhibited aggression and occasional unprofessional conduct, employing explicit language in their interactions. The promised hybrid work model, initially described as a balance of in-office and remote work, deviated from reality. The discouragement of remote work coincided with the leader’s habitual early departure from the office, creating a dissonance with the advertised flexibility. In summary, my experience at Groups360 was shaped by the leadership approach within my team, marked by inconsistencies, a lack of sustained innovation support, and a workplace culture that diverged from the collaborative environments I had previously encountered. I trust that providing this feedback will contribute to the organization’s growth and improvement.

Explore other reviews about Groups360

5.0
Mar 3, 2025
Recommend
CEO approval
Business outlook

Pros

-Growing Company -Friendly Coworkers -Established Industry -Internal Career Development Opportunities

Cons

-Smaller company that can experience growing pains and integration challenges as it navigates an industry with a lot of history

1.0
Feb 25, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Office is in a nice area and a lot of co workers are kind and good people.

Cons

Company does not have a clear vision which leads to poor execution of most projects. Layoffs every year like clockwork. Management changes their mind mid day and stifles growth. They say Unlimited PTO, but then judge employees who use it. Company culture = a pizza party every 6 months. Some leadership works from home while everyone else has in office expectations. This leads to the leadership team being on a completely different page than the team and other members of leadership. Career growth is mostly non existent. The position you are hired into will likely be the position you leave in.

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