Don't do it - Contact Centre - Agent Group 1 Automotive Employee Review

2.0
Aug 1, 2025
Recommend
CEO approval
Business outlook

Pros

Decent people work there, honestly the only thing going for it.

Cons

Absolutely shocking management, poor training, goal posts move every single day, systems don't work but expect you to hit target regardless, no point in trying to move up as team leaders hate their job and get less than a booker. Horrible customers on the phone, treat you like garbage, have to deal with that while also not being treated as a valued member of staff.

Explore other reviews about Group 1 Automotive

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, really smart people, nice location, hybrid schedule, work-life balance

Cons

Workload, not enough people for the job

1.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

They offer employee stock benefits.

Cons

The workplace culture has deteriorated significantly over the past few years. What was once an organization employees were proud to be part of has become an environment where morale is consistently low and many employees feel disengaged and dissatisfied. The changes in leadership and culture have had a noticeable negative impact on the overall employee experience. Based on my experience, I would encourage prospective employees to avoid at all cost.

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