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      Group 1 Automotive

      Engaged employer

      Group 1 Automotive reviews

      Just okay - Customer Engagement Specialist Group 1 Automotive Employee Review

      3.0
      Nov 20, 2023
      Customer engagement specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Generally easy job responsibilities, answer calls and emails, provide customer service, and set appointments for dealerships. Working from home! Opportunities to change roles with the company. Insurance is offered. Possibility of monthly bonus. Possibility of overtime.

      Cons

      Bonus pay depends HEAVILY on sales people at the dealerships we support; you don't get credit or paid if the dealership cancels appointment (usually due to no inventory or poor credit) or if they fail to notate if customer showed up for appointment. Being micromanaged. Inconsistent information from team leads. Strict policies in order to qualify for bonus. Low hourly pay.

      Explore other reviews about Group 1 Automotive

      5.0
      Jun 12, 2026
      Corporate office
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, really smart people, nice location, hybrid schedule, work-life balance

      Cons

      Workload, not enough people for the job

      1.0
      Jun 15, 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      They offer employee stock benefits.

      Cons

      The workplace culture has deteriorated significantly over the past few years. What was once an organization employees were proud to be part of has become an environment where morale is consistently low and many employees feel disengaged and dissatisfied. The changes in leadership and culture have had a noticeable negative impact on the overall employee experience. Based on my experience, I would encourage prospective employees to avoid at all cost.

      1
      avatar
      Group 1 Automotive Response
      11h
      Thank you for sharing your experience. We understand how important a positive, supportive work environment is and take feedback like this seriously. At Group 1 Automotive, our values of Integrity, Transparency, Teamwork, Professionalism, and Respect are core to how we operate. We are committed to living these values every day and continuously improving the employee experience. We encourage employees to share concerns through the appropriate channels so we can listen and address them constructively.
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