Call Center Agent - Agent Group 1 Automotive Employee Review

3.0
Jul 19, 2014
Recommend
CEO approval
Business outlook

Pros

It pays the bills. The company is growing. Not many pros for working here. Sorry. I wish I could think of some but it is difficult. There are some nice people here though.

Cons

Only 4 Holidays, Only 3 sick days per year, only 5 VAC days after you have worked 1 year, then 10 VAC after 2 years. No reviews or raises even after 2 years of service. Pay is low. Management plays favorites. Schedules such as lunch times, break times are set by management. Large turnover of call center employees. Low employee moral. Constant monitoring of all activities including bathroom breaks. Constant criticism and very little praise.

Explore other reviews about Group 1 Automotive

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, really smart people, nice location, hybrid schedule, work-life balance

Cons

Workload, not enough people for the job

1.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

They offer employee stock benefits.

Cons

The workplace culture has deteriorated significantly over the past few years. What was once an organization employees were proud to be part of has become an environment where morale is consistently low and many employees feel disengaged and dissatisfied. The changes in leadership and culture have had a noticeable negative impact on the overall employee experience. Based on my experience, I would encourage prospective employees to avoid at all cost.

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