Constant changes - Customer Success Granicus Employee Review

4.0
Aug 18, 2025
Recommend
CEO approval
Business outlook

Pros

Great team and some perks

Cons

Constant changes and reshuffle around departments

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Granicus Response
10mo
Thank you for your feedback and for being part of the Granicus team. We understand that change can feel disruptive, especially in a high-growth environment. As we scale our capabilities and impact, change helps us better align our teams with evolving priorities and customer needs. It also positions us for long-term success. We’re committed to supporting team members as we navigate change together. Your input helps us improve how we manage change and maintain a strong, connected culture.

Explore other reviews about Granicus

5.0
Sep 23, 2025
Recommend
CEO approval
Business outlook

Pros

I genuinely loved working at Granicus, and would go back if offered a position. I loved working alongside my boss, and the leadership team above him as they all encouraged & enabled me freedom to grow and upskill by taking on diverse projects with autonomy. -Cross-Functional collaboration always supportive -Encouraging team members, who always take the opportunity to educate -Great leadership team across most functions at the VP & Director level (this is where I have experience)

Cons

-Acquisition integration has been historically rocky at times, but, I think through experience the organization will seek to do better by existing employees at both companies.

2
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Granicus Response
8mo
Thank you for your thoughtful review and for highlighting the positive aspects of your experience at Granicus. We’re glad to hear you felt supported by leadership and empowered to grow through cross-functional collaboration and different projects. Your feedback on acquisition integration is noted and remains a key focus area as we refine our best practices. Integrating teams, workflows, processes, culture, operations, and more is a big undertaking that could not be possible without our team coming together and working through the opportunities and challenges of transformation. We also value your advice on retaining top talent and institutional knowledge. We’re always glad to reconnect with former team members, and many have returned to Granicus to continue growing their careers. If you’re interested, we encourage you to reach out to our Recruiting team to explore current opportunities.
2.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing local government clients, flexible work (remote), great teammates

Cons

Toxic leadership from managers up to the c-suite, no product innovation, comp plan gets worse every year. Base salary is offensive

2
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