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      Granicus

      Engaged employer

      Granicus reviews

      Leadership gutted a once-great company - Technical Customer Support Manager Granicus Employee Review

      2.0
      Jul 23, 2025
      Technical customer support manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -non-leadership employees are great to work with

      Cons

      -Leadership is desperately attempting to combine disparate software into an all-in-one solution while laying off anyone with product knowledge in order to ramp up their value before a private equity resale. -Salaries are frequently lower than any other software company and the "benefits" that they say make up for that were slowly removed

      avatar
      Granicus Response
      9mo
      Thank you for your feedback and years of service at Granicus. It’s great to hear you had a positive experience with colleagues, who are at core of what makes our global community vibrant and welcoming. We understand that change can be difficult, and we’re committed to supporting our teams through transitions as we iterate, scale and expand our mission and impact. Our product strategy is focused on meeting both the immediate and long-term needs of our customers, and the creativity and deep expertise of the Granicus team is essential to enabling the meaningful work that we do. We regularly review compensation and benefits to stay competitive and responsive to employee feedback, including a recent global survey dedicated to this very important issue. Your insights are valued, and we wish you all the best in your next chapter.

      Explore other reviews about Granicus

      5.0
      Sep 23, 2025
      Sr operations specialist - business systems
      Recommend
      CEO approval
      Business outlook

      Pros

      I genuinely loved working at Granicus, and would go back if offered a position. I loved working alongside my boss, and the leadership team above him as they all encouraged & enabled me freedom to grow and upskill by taking on diverse projects with autonomy. -Cross-Functional collaboration always supportive -Encouraging team members, who always take the opportunity to educate -Great leadership team across most functions at the VP & Director level (this is where I have experience)

      Cons

      -Acquisition integration has been historically rocky at times, but, I think through experience the organization will seek to do better by existing employees at both companies.

      2
      avatar
      Granicus Response
      8mo
      Thank you for your thoughtful review and for highlighting the positive aspects of your experience at Granicus. We’re glad to hear you felt supported by leadership and empowered to grow through cross-functional collaboration and different projects. Your feedback on acquisition integration is noted and remains a key focus area as we refine our best practices. Integrating teams, workflows, processes, culture, operations, and more is a big undertaking that could not be possible without our team coming together and working through the opportunities and challenges of transformation. We also value your advice on retaining top talent and institutional knowledge. We’re always glad to reconnect with former team members, and many have returned to Granicus to continue growing their careers. If you’re interested, we encourage you to reach out to our Recruiting team to explore current opportunities.
      2.0
      Jun 9, 2026
      Midmarket account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing local government clients, flexible work (remote), great teammates

      Cons

      Toxic leadership from managers up to the c-suite, no product innovation, comp plan gets worse every year. Base salary is offensive

      2
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