Growing opportunities at a growing company - Customer Success Granicus Employee Review

5.0
Aug 7, 2019
Recommend
CEO approval
Business outlook

Pros

The best pro is who you are working for. I've never had a manager more focused on ensuring that their team is best set up for success. After working many jobs where I have been micromanaged and overworked it is a breath of fresh air to be able to be strategic in my role, and allocate my time as I best see fit. In addition, the executive team is amazing. From being able to have a conversation with our CEO, to being able to chat with VP's on the daily, you always feel that you have a voice and an impact. Work life balance is huge to me, and Granicus has found the perfect balance of always having something to do, but at the same time not encroaching on your personal life. This job one where if you are organized, you can work 9-5 and never more, while still accomplishing all you are expected to. I took a pay decrease to come to Granicus (changing roles), and have never once regretted this decision. You can not put a price on work life balance, culture, and career improvement.

Cons

When first starting, it can be overwhelming to try and learn all the products at once. There is great on boarding services, however maybe segmenting into pieces to gain a full understanding of each product at once could be helpful.

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Granicus Response
6y
Thank you for your review of Granicus! We are pleased to know that you feel supported in your role and are able to build relationships with your team as well as upper level management. We appreciate all you do and your dedication to the company. Thanks again!

Explore other reviews about Granicus

5.0
Sep 23, 2025
Recommend
CEO approval
Business outlook

Pros

I genuinely loved working at Granicus, and would go back if offered a position. I loved working alongside my boss, and the leadership team above him as they all encouraged & enabled me freedom to grow and upskill by taking on diverse projects with autonomy. -Cross-Functional collaboration always supportive -Encouraging team members, who always take the opportunity to educate -Great leadership team across most functions at the VP & Director level (this is where I have experience)

Cons

-Acquisition integration has been historically rocky at times, but, I think through experience the organization will seek to do better by existing employees at both companies.

2
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Granicus Response
8mo
Thank you for your thoughtful review and for highlighting the positive aspects of your experience at Granicus. We’re glad to hear you felt supported by leadership and empowered to grow through cross-functional collaboration and different projects. Your feedback on acquisition integration is noted and remains a key focus area as we refine our best practices. Integrating teams, workflows, processes, culture, operations, and more is a big undertaking that could not be possible without our team coming together and working through the opportunities and challenges of transformation. We also value your advice on retaining top talent and institutional knowledge. We’re always glad to reconnect with former team members, and many have returned to Granicus to continue growing their careers. If you’re interested, we encourage you to reach out to our Recruiting team to explore current opportunities.
2.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing local government clients, flexible work (remote), great teammates

Cons

Toxic leadership from managers up to the c-suite, no product innovation, comp plan gets worse every year. Base salary is offensive

2
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