Account Manager - Anonymous employee Grace Cole Employee Review

1.0
Feb 13, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Staff care about their roles and always do their best

Cons

no integrity from leadership lack of short, medium, long term strategy buying sales by discounting which is destructive to long term business micromanaging, to the point of delaying orders with undue processes by CEO no trust no flexibility - eg. if you need to visit a doctor the company deems that you have 4 hours per year to do so, however this time must be exchanged for your annual leave or paid back in time to the company. overpromised in interview regarding existing business.. commission payments.. targets.. 'stretch' targets.. bonuses.. heavily reliant on 'gifting' business no brand building culture over ambitious targets, without realistic re-forecasting secrecy around production and product - no product training for sales team, instead told to read brochure. staff turnover extremely high. CEO fires on knee jerk reaction to being challenged or confronted. Expectation of staff to share hotel rooms when traveling to trade shows. Working hours 8am - 430pm w/ 30 mins lunch Mon - Thur & 8am - 230pm Fri with 20mins lunch - constant clock watching as staff are terrified of repercussions. staff product allowance every 3 months, but only after passing probation. Communication of change is drip fed in, with no transparency so staff are constantly scrambling to unrealistic timelines. No praise or recognition unless you are within the tight inner circle

Explore other reviews about Grace Cole

1.0
Nov 17, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Early finish on Friday and you have your birthday off…

Cons

They don’t value her workers. She doesn’t respect you and shouts at you in meetings even though is not your fault. She doesn’t listen and she thinks she’s always right

1.0
Mar 7, 2024
Recommend
CEO approval
Business outlook

Pros

Was given some nice welcoming gifts

Cons

Micro-management and poor communication - New starters were expected to hit the ground running with little to no training given. Management would give unclear, mixed messages that contradicted themselves. They would then question your competency and belittle you. Toxic environment - Management would frequently gossip about ex-employees, which is extremely unprofessional to say the least. Management was passive aggressive and when constructive feedback was given, would result to name calling. Overall an extremely hostile environment, when management weren't there, staff would frequently express to each other how much better they felt because of it. Unrealistic workload expectations and work/life balance - Large workloads would be given, but then you would be expected to go and buy the Manager's lunch. When you hadn't finished your tasks according to management's unrealistic deadlines, you would be scrutinized and told you weren't working hard enough, Lack of sympathy toward personal emergencies - A complete lack of understanding and sympathy toward personal and family emergencies that you had no control over. You were expected to prioritize the company in every aspect of your life - often at the expense of your own personal wellbeing. Which is ironic, considering they display mental health and anxiety posters in their toilets. You would be questioned on why you needed time off for such emergencies and made to feel guilty and like an inconvenience, which is completely sub-human; or berated from management over text. High-staff turnover - An insanely high turnover of staff (you can see this on Linkedin) is a red flag in itself. When originally asked about this in my interview, management lied and said they had little-to-no staff turnover, this only applies to managements inner circle.

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