Good for short term, unsure about long term - Customer Service Agent Gopuff Employee Review

3.0
Oct 5, 2022
Recommend
CEO approval
Business outlook

Pros

No micromanagement, flexible with shifts. Valid opinions are heard and taken on board by direct managers and team leaders.

Cons

Employment process needs some improvement. Applying for 8am-5pm job but not being told it is 5pm-2am (for the same £10 an hour) until after you have got the job is not ok and leaves you with not many other options. An increase in pay in line with the current living standards would help boost overall morale. Promising to move agents over to 8am-5pm shift time and not being able to follow through.

Explore other reviews about Gopuff

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Great work atmosphere great opportunity to deal with community.

Cons

Honestly, there's nothing I didn't like about that job. Except for going in the freezer lol.

3.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Relaxed, straight forward job that you can leave at the door.

Cons

Very unorganized. Constantly staffed incorrectly. Little consideration from managers unless they like you (know that you're a hard worker and will take complete advantage of you).

See reviews by: Helpful|Rating|Date|All