Overworked and underappreciated - General Manager Gopuff Employee Review

1.0
Feb 16, 2021
Recommend
CEO approval
Business outlook

Pros

If you are a manager there really aren't any but associates are treated better

Cons

GMs are held to a higher standard than any other position in the company. GMs are known for being written up/terminated that DMs and everyone else aren't (ie. COVID violations). GMs are overworked and it is common knowledge amongst the GMs, that if you keep your head down and do as they say you will get a raise. But the moment that you question anything, upper management is working to get rid of you (illegally might I add). In the last 6 months 7 minority GMs were terminated for either COVID or Insubordination but there is no evidence showing it. If they do show evidence, most of the time it is not valid but will still try to fire you. Even if you challenge their decision for wrongful write-ups or termination, they will pull other issues that were never addressed to pin on you. They also do not train you properly and the moment you make a mistake they are ready to get rid of you. NO WORKLIFE BALANCE as a GM even though they tell you to take your days off, you still receive phone calls from upper management to do work even though we upload our schedules for upper management to know we are working.

Explore other reviews about Gopuff

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Great work atmosphere great opportunity to deal with community.

Cons

Honestly, there's nothing I didn't like about that job. Except for going in the freezer lol.

2.0
Jan 4, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive Regional manager for sites

Cons

Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively. High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level. Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale. Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed. Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.

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