Great experience! - Student Ambassador Gopuff Employee Review

5.0
Sep 30, 2020
Recommend
CEO approval
Business outlook

Pros

You get paid for however much effort you put in. If you just want to post Instagram stories, you will get paid for those. If you want to hang up flyers or organize an event, you get compensated fairly. Also, whenever someone uses your code, you get $10 which is amazing! Additionally, you get points for completing tasks, which you can cash in for a ton of free merch.

Cons

Sometimes there was some confusion and miscommunication between higher ups and student managers. I also wish there were opportunities for growth within the company.

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Gopuff Response
5y
This review made our day!

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Benifits offered are really good. Exceptionally good benifits offered.

Cons

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2.0
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Pros

Supportive Regional manager for sites

Cons

Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively. High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level. Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale. Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed. Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.

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