Easy Job but Stressful - Customer Service Representative (CSR) Goodwill (WA) Employee Review

2.0
Apr 16, 2025
Recommend
CEO approval
Business outlook

Pros

This job is very easy, you get a 20% discount on most items, you can buy snacks, they reimburse for bus cards, the health insurance is okay, sometimes management will throw small parties, seeing all the donations is fun, schedule moderately flexible

Cons

Managers don't pull their weight, at the time I was employed there Goodwill didn't seem to think it was worth investing in employee safety, people use drugs in the fitting rooms and bathrooms, customers can be entitled, stores can be understaffed, subpar employees hired, managers pretend like they want to promote you and then never do, very emotionally taxing, the regional managers are terrible, employees are encouraged to overprice donations

Explore other reviews about Goodwill (WA)

5.0
Mar 17, 2025
Recommend
CEO approval
Business outlook

Pros

Good workplace environment Supportive and helpful management Worthwhile Mission

Cons

Not very efficient Bad software and IT

1.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

It pays me money, I’ve met some really cool people

Cons

Lack of communication, low pay for what you do, labor rights constantly ignored, HR complaints go nowhere, company values are not upheld

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