Goodwill Projects Review - Market Manager Goodwill Projects Employee Review

Good location, nice people, casual office. Potential career development if you 'fit' with their 'work culture'.

I would not recommend Goodwill Projects as a workplace and caution anyone looking to apply or work with this business. During my time there, I experienced a lack of support, unrealistic expectations, and little respect for personal time. Staff are often expected to work well beyond contracted hours without overtime pay or consideration for work-life balance. The management style is highly top-down, with little openness to new ideas or constructive feedback. Rather than adapting workplace practices, the preference seems to be to cycle through staff who do not fit their “culture,” which in practice means working excessive hours (including weekends) without benefit or recognition. Employee wellbeing does not appear to be a priority. Personal, physical, or mental health concerns are not handled with care or empathy; instead, they can be used against staff. Management has no hesitation in singling out individuals in front of peers, excusing this as “just part of the culture.” Accountability within management is poor. When issues arise, blame is often shifted onto staff members, even for matters outside of their control. I witnessed raised voices in meetings and situations where management twisted facts to avoid responsibility. Conversations with former employees revealed many had similar or worse experiences, and the consistently high turnover rate speaks for itself. I expect management will once again defend themselves on this review, attempting to dismiss responsibility for the toxic workplace they perpetuate. Reading other reviews on Glassdoor accurately reflected my experience, I only wish I had read these before accepting the role. On a personal level, I hold no hard feelings toward colleagues; most were supportive and well-intentioned. However, the overall environment was toxic and unsustainable. Even the hiring process was lengthy and included an unpaid half-day trial, which set the tone for how little the company values employee time. Since moving on, I’ve found a workplace that genuinely values its team, encourages work-life balance, and respects personal wellbeing. Only after leaving did I fully realise how detrimental my experience at Goodwill Projects was.

I had the pleasure of working at Goodwill Projects, and I can genuinely say it was an incredible experience. The team here is nothing short of amazing — everyone works hard, supports each other, and brings a positive, can-do attitude to everything we do. The work environment is fast-paced and exciting, with every day bringing new challenges and opportunities. It’s a place where you get to constantly learn and grow, and you never know who you'll meet next. Whether it’s inspiring colleagues or interesting people from all walks of life, Goodwill Projects offers a unique chance to be part of something meaningful while building lasting relationships. I highly recommend it to anyone looking for a dynamic and rewarding work experience!

While working at Goodwill Projects, I did find that the twilight season can be particularly busy and hectic, with a fast-paced atmosphere that requires a lot of energy and focus. Additionally, there were times when weekend work clashed with family commitments, which could be challenging. However, these moments were often balanced by the exciting and rewarding nature of the work, making it an overall worthwhile experience.