Gained a great deal of knowledge, but now I know the truth that most will never see. - Assistant Store Manager Goodwill Employee Review

2.0
May 31, 2011
Recommend
CEO approval
Business outlook

Pros

The best thing about working for Goodwill was the moral satisfaction received from knowing that you help out many people.

Cons

MISREPRESENTATION! Goodwill portrays that it is a non-profit organization, this is a complete lie! All of the donations that they receive are completely free, but what the general public fails to realize is that Goodwill profits off of every piece that is sold. This money goes to overpayed division donated goods managers, 2 manager conferences per year that include two day hotel stays, food, travel, and hourly pay, one manager retreat per year that is all inclusive, and one assistant manager conference that includes hotel stay and all accomodations. Add this up, and Goodwill spends well over $100,000.00 per year in pointless meetings and even more on donated goods division managers who are overpayed, and get the luxery of working out of their own home. This money cold be spent in many better ways. These stores also take away business from local mom and pop shops that have been around for years, and the worst part of all, NOT ONE person in management in any store across the entire state of Kentucky is disadvantaged or disabled, evidently, they are only good for the less paying jobs.

Explore other reviews about Goodwill

5.0
Jan 2, 2026
Recommend
CEO approval
Business outlook

Pros

3 or More People Throughout The Day Going Into The Evening For Close

Cons

Needed More Hours To Work

3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed my customer service work - helping people as a part of a larger mission to help the community. I found it rewarding to advance to supervisor and pick up new skills and responsibilities such as safety auditing and supply management. And of course it was always interesting to sort all the interesting and unique donated goods.

Cons

A change in management over the past year+ has been very difficult for me. I found my work more heavily scrutinized and criticized in ways that felt unclear and unfair. The new manager had a clear bias towards certain employees, gossiped openly and loudly and often with explicit HIPAA violations, and made it literally impossible for me to keep track of inventory supplies as a part of my responsibilities. Communication between management and associates - and even between management and supervisors is very poor. Workplace culture has seemed to shift from being very flexible and people-oriented to more stringent on policy and focused on revenue. Trust in upper management is strained. Day to day if you stick to your task and focus on production, you'll probably do well. But for me it isn't what it used to be.

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