Like standing on shifting sand - Retail Store Manager Goodwill Employee Review

2.0
Mar 31, 2011
Recommend
CEO approval
Business outlook

Pros

Helping those in need of training, job coaching and work experience through the local programs, such as 'welfare to work' . Knowing that what we sell is reaching those whom could not afford that expensive 'thing' otherwise. To have the privilege to help and work in my own community, knowing that a large percentage of our small revenue stays in my community. To work for such a world renown entity, regardless of the miss-management of our region in the past and present. Goodwill's Mission is worth supporting and I am continually encouraged to keep trying because of it.

Cons

Poor salary, not even comparable to other eastern Goodwill's. No promotions, or raises, or incentives. No learning programs No clear rolls of the command, nor clear policy . No incentives for my personnel Little or no support from main office, and certainly no emotional incentive to work harder,. working harder gets you only your self congratulations. little or no marketing budget little or no budget for store improvement

Explore other reviews about Goodwill

5.0
Jan 2, 2026
Recommend
CEO approval
Business outlook

Pros

3 or More People Throughout The Day Going Into The Evening For Close

Cons

Needed More Hours To Work

3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed my customer service work - helping people as a part of a larger mission to help the community. I found it rewarding to advance to supervisor and pick up new skills and responsibilities such as safety auditing and supply management. And of course it was always interesting to sort all the interesting and unique donated goods.

Cons

A change in management over the past year+ has been very difficult for me. I found my work more heavily scrutinized and criticized in ways that felt unclear and unfair. The new manager had a clear bias towards certain employees, gossiped openly and loudly and often with explicit HIPAA violations, and made it literally impossible for me to keep track of inventory supplies as a part of my responsibilities. Communication between management and associates - and even between management and supervisors is very poor. Workplace culture has seemed to shift from being very flexible and people-oriented to more stringent on policy and focused on revenue. Trust in upper management is strained. Day to day if you stick to your task and focus on production, you'll probably do well. But for me it isn't what it used to be.

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