Overall HR and management is toxic - CSA - Customer Service Associate Goodwill Employee Review

2.0
Sep 29, 2023
Recommend
CEO approval
Business outlook

Pros

Good Vacation and Sick time Extended Lunches when needed Works with disabled individuals Great regulars

Cons

-Little to no communication from the store manager/ HR is very demanding about work being done -Work is overwhelming due to there being so many things that need to be done and it can lead to injuries -Constantly short staffed so there's hardly a sales floor person and only 2 cashiers. -You can get documented for the tiniest things such as taking your lunch late -You Can't buy your clothes at your own Goodwill and you have to go to another one -Management takes little account of the well being of employees and their injuries and still expects them to work at the same pace as they were of they were 100% healthy. -HR is the main cause for a lot of the problems at that specific Goodwill location as they treat the managers like crap.

Explore other reviews about Goodwill

5.0
Apr 24, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Easy work, enjoyable, good company

Cons

A little boring, not long term job.

2.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Work fulfilling both physically and socially, dealing with donors and fellow employees for this retiree and former legal and business professional.

Cons

Creepy, clannish, petty, and cultish management is more interested in humiliating others under the guise of "following rules" many of their own making than in ensuring that the work facility is properly equipped to handle daily workflow. Communication nonexistent. Managers pop in and out, apparently stationed at some secret location.  Robotic replies to legitimate work questions when they weren't out-and-out nasty.  I've occasionally dealt with this sort of folks, but never an entire collection of them cheering each other on as might appear in some deleted scene from "One Flew Over the Cuckoo's Nest." Poisonous and bizarre. Recommended only for the Abnormal Psychology student.

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