Lack of communication or concern! The customers are the ones suffering! - Sales Associate/Cashier Goodwill Employee Review

1.0
Sep 1, 2015
Recommend
CEO approval
Business outlook

Pros

When I started there, I felt that everyone was friendly and outgoing. Management was receptive to day or shift requests. Air conditioning works, so far!

Cons

Poor or no proper training for cashiers. Recent management changes have pretty much left us on our own up front (cashiers). I don't even see much support for the management staff either. They either are working like dogs or hiding in the back office? Low pay. Understaffed. The customers are suffering. The company will NOT allow most of the employees over 29-30 hrs. I guess they don't really want to help people, as they announce all day on their private radio station, to have a meaningful life and qualify for medical insurance. New addition to mgmnt hasn't really made an effort to get to know the staff yet and talks down to most.

Explore other reviews about Goodwill

5.0
Apr 2, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, good team, flexibility and decent work

Cons

Dusty sometimes and some of the stuff can be gross but that's just part of working at a thrift store, having to handle that stuff

4.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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