Great mission, terrible work culture - Manager of Hospitality Services Goodwill Employee Review

1.0
Dec 1, 2022
Recommend
CEO approval
Business outlook

Pros

Helping people in my community

Cons

Constant turnover in management and in the middle of the organization. President is overbearing and constantly tries to run every part of the restaurant. He and his wife think they know hospitality but don't. We close our restaurants at a moments notice and wonder why our patrons don't come back.

Explore other reviews about Goodwill

5.0
Apr 24, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Easy work, enjoyable, good company

Cons

A little boring, not long term job.

2.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Work fulfilling both physically and socially, dealing with donors and fellow employees for this retiree and former legal and business professional.

Cons

Creepy, clannish, petty, and cultish management is more interested in humiliating others under the guise of "following rules" many of their own making than in ensuring that the work facility is properly equipped to handle daily workflow. Communication nonexistent. Managers pop in and out, apparently stationed at some secret location.  Robotic replies to legitimate work questions when they weren't out-and-out nasty.  I've occasionally dealt with this sort of folks, but never an entire collection of them cheering each other on as might appear in some deleted scene from "One Flew Over the Cuckoo's Nest." Poisonous and bizarre. Recommended only for the Abnormal Psychology student.

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