Pros
Some of the education and career services they provide to the disadvantaged and economically disadvantaged are good programs. The employees at the entry and store management want to do the right thing. They provide great bargains to their customers.
Cons
I was in the store and saw little support from the top. We saw the district manager on a regular basis but she was always so stressed out and busy with items from her bosses there was little she would do for us. Our store manager didn't have the authority to do anything. She was always stressed out too! The CEO hadn't been in our store for years and it's never been renovated. It looks terrible! the pay is terrible and all the training is "figure it out yourself", there isn't any training! The turn over is always occurring in the stores since the pay is so bad and the work life balance. Plus the theft of items donated is terrible! We regularly saw employees from the donation side carrying out bags of items.