Okay, but could be better. - Cashier Goodwill Employee Review

3.0
Nov 1, 2021
Recommend
CEO approval
Business outlook

Pros

For the most part working as a Cashier at Goodwill is pretty easy. We get a 30minute lunch break. My co-workers are very friendly welcoming, and helpful. I love that we have a digital time clock system and get direct deposit.

Cons

The customers can be a real pain, because they are always trying to find way to get over on you and get items for basically nothing even though everything in the store is already highly discounted compared to what they would have originally sold for. Also some of the policies can make working a little difficult, such as the fact that Cashiers do not have the authorization to do returns, exchanges, employee checkouts, or line voids on their own. So every time one of these situations come up I have to call for a manager and them wait for them to finally come up to the front to put in their code and do it themselves. Doing this every time always causes a hold up and I just end up with a long line of frustrated, impatient customers. Another thing I recently found out is that we do not get paid overtime, mainly because we aren't allowed to get overtime, and can actually get written up if we ever do get overtime. Then we have to work holidays, but we do not get any kind of holiday pay other than our regular wage. Employees aren't even allowed to shop at the store they work at, so you would have to go all the way to another store just to shop and use your employee discount. Its almost impossible to get a steady schedule.

Explore other reviews about Goodwill

5.0
Mar 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Tuition reimbursement Fairly flexible schedule

Cons

Inequity Low pay Lots of miscommunication

3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed my customer service work - helping people as a part of a larger mission to help the community. I found it rewarding to advance to supervisor and pick up new skills and responsibilities such as safety auditing and supply management. And of course it was always interesting to sort all the interesting and unique donated goods.

Cons

A change in management over the past year+ has been very difficult for me. I found my work more heavily scrutinized and criticized in ways that felt unclear and unfair. The new manager had a clear bias towards certain employees, gossiped openly and loudly and often with explicit HIPAA violations, and made it literally impossible for me to keep track of inventory supplies as a part of my responsibilities. Communication between management and associates - and even between management and supervisors is very poor. Workplace culture has seemed to shift from being very flexible and people-oriented to more stringent on policy and focused on revenue. Trust in upper management is strained. Day to day if you stick to your task and focus on production, you'll probably do well. But for me it isn't what it used to be.

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