Thankful for the experience - Case Manager Goodwill Employee Review

4.0
Aug 4, 2014
Recommend
CEO approval
Business outlook

Pros

Task/schedule autonomy, career development opportunities; salary; management's receptivity to new ideas and new programs. I learned a great deal there personally and professionally.

Cons

Workload was consistently unpredictable. Staff were either consistently really busy or doing lots of busy work. I don't blame management; its just the nature of the vocational rehab world. Morale also suffered at times because a couple of the managers severely lacked the interpersonal skills required to be effective managers.

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5.0
Apr 2, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, good team, flexibility and decent work

Cons

Dusty sometimes and some of the stuff can be gross but that's just part of working at a thrift store, having to handle that stuff

4.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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