Pros
There are some good people in the rank and file. Some people with disabilities are helped. The retail stores did offer great bargains for lower income families but that is not is getting to be less so as they take on new goods and want to compete with Wal-Mart.
Cons
Lower than average pay for most employees because of the non-profit services, but many Goodwills offer little real work training and use trainees to make money. The people served count is very misleading. Nepotism and cronyism is out of control. Policies and labor law are taken as suggestion only by many supervisors. Nothing is uniform. GII is just a franchiser interested only in the fees they receive from the territories and in lobbying in Washington. The individual Goodwill organizations are only as good as their top executives, and too many of them are there for the money coming from retail, not the service to people in need.